I have called umpteen times to Teletext, to be told Email Customer Relations I have emailed, to be honest, I am so Peed off with this, I am taking this as far as I can Had no choice! I have received £584 to my bank account The long and short is this: I have paid nearly £5,000 for a week in Tenerife, apartment - not all inclusive and not even on a school holiday. After many frantic calls to Teletext Emergency number, Thomas advised me to pay again for our accommodation, costing me a further £1,254.68 on my Credit Card and I would be re-imbursed. Called Emergency number, spoke to Tomasz, he said that there was nothing he could do Jessica at the Resort was very upset with our predicament but said that she could not accept our voucher. Accommodation was cancelled, we had nowhere to stay. Arrived 2 weeks ago, 18th October, showed my Accomodation Voucher. Anyway, me, husband, daughter, grandson flew to Sunset Bay Club, Diamond Resorts. Gave me 18th October 2021, even though I had paid extra for Xmas. 18th Dec, answered my call, made me pay £960 extra to change my dates. Covid news, Teletext wouldn't answer my emails/phone calls from 14th Dec onwards. Short version - saved up over the year for 2020 Xmas week 21st Dec till 28th. One Star, if there was Zero, I would have put that! My tale is far too long. They had not paid the other agent for my reservation (keep in mind I paid Teletext in full) hence the booking was cancelled. FOUND OUT WHY the accommodation was cancelled – TELETEXT USE ANOTHER agent to book accommodation. I did a CHARGEBACK with my credit card company and provided a 7-page motivating claim, Teletext NEVER responded to the claim and the chargeback was upheld. They refused my refund request as they had failed to provide the service outlined in their T&C’s. I did not want any mediocre replacement hotel, only the one I had booked. Needless to say when presented with all the evidence he got defensive and aggressive, threatening me by saying that if we did not accept any replacement accommodation we would lose our money.
Obviously, I called Teletext back, Roland was mysteriously not available, but I did speak to Ravi. To add insult to injury, I called the ‘special’ number Roland had given me – it was the Teletext refund department, not some dedicated team ready to sort out any issues.
HE DIDN’T call or email them the room had not been confirmed and was now given to someone else. I then rung the resort to check Roland had contacted them. Great, I thought, crises averted! Little did I know but the lies and deception by Roland and Ravi had just begun. He even gave us a special Teletext telephone number to ring in case there were any issues when we got there. He could not explain why accommodation was cancelled but said he had spoken to the resort manager and confirmed the room for us. Roland, apparently a supervisor, call later in the morning. While this was going on, I called the resort and the helpful manager agreed to hold an apartment for me until the end of the day, but Teletext had to ring him to sort the situation out, as they had cancelled the original booking. None could be provided but was promised that Teletext had plenty of rooms at the resort and a new room would be booked. I called first thing next day, demanding an explanation. Ravi promised a supervisor would call by end of day – no one called back. Call Teletext – on hold for ages, advise of cancelled accommodation asked what was going on.
5 days before departure I checked directly with the resort what apartment options were available, they advised our booking had been cancelled 1 day prior.
#Teletext holidays lanzarote full#
Booked holiday with Teletext Holidays to Portugal in August, paid in full for flights and accommodation. THE STRESS AND ANXIETY THIS CAUSED has been horrendous. We saved for 18 months for this holiday, first trip post Covid which nearly ended in utter disaster. THEY KNOWINGLY MISLED ME AND THOUGHT IT OK TO LEAVE ME STRANDED IN PORTUGAL WITH NO ACCOMODATION. ABSOLUTE CRIMINALS! TELETEXT LIED TO ME, EXPECTING ME TO LAND IN ALBUFEIRA AND ARRIVE AT THE RESORT WITH NO RESERVATION.
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